Global Satisfaction Survey

At Ovoclinic, we want to know your complete experience with us, from reception to the follow-up of your treatment. Your feedback helps us improve in every area.

    RECEPTION

1. How would you rate the telephone assistance received by reception?(Obligatorio)
2. Rate the level of discretion of our reception staff.(Obligatorio)
3. How would you rate the treatment provided by reception staff?(Obligatorio)

    PATIENT CARE

4. How would you rate the information received from the patient care department?(Obligatorio)
5. How would you rate the speed of response in communications with the patient care department (email, whatsapp, telephone, etc.)?(Obligatorio)
6. Rate the treatment received by the patient care department.(Obligatorio)
7. How would you rate resolution of doubts by the patient care department?(Obligatorio)
8. If you have had a setback, how would you assess your resolution by the patient care staff?
9. If you have had previous treatment, how do you rate the post-treatment follow-up?

    MEDICAL DEPARTMENT

10. What did you think of the Doctor’s explanation regarding treatment?(Obligatorio)
11. What did you think of the Doctor’s explanation regarding medication schedule?(Obligatorio)
12. How would you rate the waiting time to be seen by a consultant?(Obligatorio)
13. How was the treatment received by the doctor?(Obligatorio)

    NURSING TEAM

14. How was the treatment received by the nursing team?(Obligatorio)

    GENERAL RATING OF THE CENTER

15. How would you rate the medical centre?(Obligatorio)
16. Rate the waiting time to book an appointment at the centre:(Obligatorio)
17. How would you rate the hygiene and the cleanliness of the centre?(Obligatorio)
18. Would you recommend our clinic?
19. What made you choose us?